Finance and Accounting

• Accounts Receivable/O2C
• Accounts Payable/ P2P
• General Ledger & Journals
• Global Aging Report
• Vendor Data & MIS
• Transfer Pricing
• Spending Analysis
• Cost Allocation & GL Coding
• Inventory Reconciliation
• Invoice Automation
• Statutory Reporting
• Credit Management
• Statement Of Accounts
• Financial Report Consolidation
• Travel & Expenses

Information Technology

• Incident Management
• FTP And File Management
• Communication including Notifications and Alerts
• System Health Check and Diagnostics
• Server Hardening
• Password Reset
• Server Backup and Patch Management
• Legacy Non-API Integration
• Log Analysis
• Auto- Remediation of Tickets
• Server and Application Monitoring
• Server Capacity Planning
• Smart Batch Processing
• Access Control & Audit

Operations

• Budgeting And Planning
• Risk Management Alerts & Notifications
• Data Migration and Management
• Portal Interactions
• Facilities Management
• Reports Management and Distribution
• Policy Administration and Servicing
• Refund Processing
• Customer Due Diligence
• Service Level Reporting
• Fraud Detection

Supply Chain

• Proposals, Quotes and Questions
• Product Categorization
• Claims and Billing
• Vendor Selection and Procurement
• Freight Management
• Bill of Lading
• Inventory Management
• Custom Declarations
• Work Order Management
• Contract Management
• Demand and Supply Forecasting
• Distribution Process

Contact Center

• Transaction Automation
• Ticket Management
• Service Requests and Scheduling
• CRM Updates
• Escalation Management
• Case Classification and Routing
• System Synchronization
• Renewal Notices
• Information Verification
• Automated Customer Notifications/ Reminders
• Customer Inquiries Automation

Customer Success

• Customer Onboarding and Offboarding
• Customer Risk Rating and Monitoring
• Complaint Management
• Upsell Opportunity Reporting
• Customer Experience/ Satisfaction Monitoring
• Request and Change Management
• New Customer Welcome Packets
• Customer Engagement Communications
• Customer Query Management
• Customer Personalization
• Customer Records
• Service Activation

Human Resources

• Employee Onboarding
• Resume Screening & Sourcing
• Offer Letter Administration
• External Portal Updates
• Employment History Verification
• Unemployment Verification
• Workman's Compensation Claims Monitoring and Automated Workflow
• Automated Job Posting
• Open Enrollment including Life Changes
• Assessment and Survey Administration
• Absence Management including Return To Work
• Legacy Payroll Automation

Vendor Management, Compliance and Legal

• Compliance Auditing and Reporting
• IP/ Fraud Detection
• Legal Correspondences
• Credential Verifications
• Due Diligence
• Periodic Disclosures
• Legal Analytics
• Vendor Master File Management
• Patent, Copyright and Trademark Process
• Licensing and Registration
• Records Digitization
• Case and Data Compilation
• Contract Governance

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